Personal Information
At Snout, we are committed to protecting your privacy and ensuring transparency about how we handle your personal information. When you interact with our website, mobile app, or services, we may collect certain types of information to provide better service and support. This may include your name, email address, phone number, pet information (such as breed, age, and medical history), appointment history, and payment details.
We collect this information in several ways:
• When you fill out forms on our site (such as booking an appointment or signing up for newsletters)
• When you contact our support team
• When you use our services or make a purchase
• Through cookies and analytics tools that help us understand how users navigate and use our digital platforms
Through cookies and analytics tools that help us understand how users navigate and use our digital platforms
All data is collected for legitimate business purposes — to schedule appointments, send reminders, provide pet care updates, personalize your experience, and improve our services. We do not sell or rent your personal data to third parties. Your information is stored securely and only shared with trusted partners when necessary to fulfill our services (e.g., payment processors or veterinary professionals). If you have questions or would like more information on how we use your data, feel free to contact our privacy officer at [insert contact email].
How do we use your information?
The information you provide—such as your name, contact details, pet’s health history, and service preferences—is used to schedule appointments, personalize pet care services, send reminders, and communicate important updates. We may also use this data to improve our services, monitor website usage patterns, and ensure a safe and secure environment for our clients and their pets.
How long do we keep your information?
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy—such as providing you with pet care services, customer support, or important updates about your account or pet appointments.
What are your privacy rights?
As a valued user of our pet care services, you have specific rights regarding your personal information under data protection laws such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable local regulations. These rights are designed to give you transparency, control, and confidence in how we collect, use, and share your data.
How do we keep your information safe?
Our website and systems are protected using secure encryption protocols (such as SSL/TLS), firewalls, and up-to-date antivirus software. We restrict access to personal information to authorized personnel only, and they are trained in confidentiality and data protection practices. Additionally, we conduct regular security audits and monitor our systems to identify and respond to potential threats quickly.
Support
At Snout, we are committed to providing exceptional support to our users, pet parents, and service providers. If you have any questions, concerns, or issues related to your privacy, account information, or any aspect of our services, our dedicated Support Team is here to help. We may request certain personal data—such as your name, contact details, or order history—to verify your identity and resolve your issue efficiently.
Conclusion
we understand that trust is earned through transparency, responsibility, and care—values we live by in both our pet services and our data practices. This Privacy Policy reflects our ongoing commitment to safeguarding the personal information you share with us.